Privacy Policy

This Privacy Policy explains how Strucsteel Factory LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website www.strucsteelfactory.com (the "Site"), use our services, request quotes, place orders, or otherwise interact with us. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide, including but not limited to:

• Contact Information: First and last name, email address, phone number, mailing address, city, and state.
• Business Information: Company name, company type (e.g., General Contractor, Drywall Contractor), job title/role (e.g., estimator, owner, manager).
• Quote and Order Details: Product specifications, quantities, material lists, uploaded documents (PDF, Excel, images), and project descriptions.
• Account Information: Username, password, profile picture, and birthday when you create an account.
• Payment Information: Billing address and payment method details. Note: Full credit card numbers are processed and stored exclusively by our third-party payment processor (Stripe) and are never stored on our servers.
• Communications: Messages, inquiries, feedback, and any other content you send to us.

B. Information Collected Automatically

When you access the Site, we automatically collect certain information, including:

• Device and Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring/exit URLs, and timestamps.
• Location Data: Approximate geographic location inferred from your IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality and analyze usage patterns.

C. SMS and Phone Verification

When you submit a quote request or create an account, we may send a one-time verification code to your phone number via SMS. Your phone number is used solely for verification purposes and to communicate regarding your orders and quotes. By providing your phone number, you consent to receiving SMS messages from us related to your account, orders, and verification. Standard message and data rates may apply. You may opt out of non-essential SMS communications at any time by contacting us.

D. Advertising and Marketing Data

We may collect data from advertising platforms including UTM parameters, Google Click IDs (gclid), Facebook Click IDs (fbclid), and other campaign tracking identifiers to measure the effectiveness of our marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill quote requests, orders, and deliveries.
• Communicate with you about your orders, quotes, and account.
• Verify your identity through phone/SMS verification.
• Create and manage your customer account.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send marketing communications (with your consent where required).
• Analyze website traffic and usage patterns.
• Comply with legal obligations and enforce our terms.
• Protect the security and integrity of our Site and business.

3. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality, authentication, and security. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Site, which pages are most popular, and how to improve user experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness across platforms including Google Ads and Facebook.
• Preference Cookies: Remember your settings and preferences (e.g., language selection).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Site, processing payments (Stripe), sending SMS messages (Twilio), email communications, analytics, and advertising.
• Business Partners: Shipping carriers and logistics providers to fulfill your orders.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our customers and the public.

5. Third-Party Services

Our Site integrates with the following third-party services, each governed by their own privacy policies:

• Stripe: Payment processing — Stripe Privacy Policy
• Twilio: SMS verification — Twilio Privacy Policy
• Google: Analytics and advertising — Google Privacy Policy
• Meta (Facebook): Advertising — Meta Privacy Policy

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Quote and order records are retained for a minimum of seven (7) years for tax and legal compliance purposes. You may request deletion of your account data at any time, subject to our legal retention requirements.

8. Your Privacy Rights

A. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale or sharing of your personal information (we do not sell personal information).
• Non-discrimination for exercising your privacy rights.
• Correct inaccurate personal information.

B. All Users

Regardless of your location, you may:

• Access and review your personal information.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal exceptions).
• Opt out of marketing communications.
• Withdraw consent for SMS communications.

To exercise any of these rights, please contact us using the information provided below. We will respond to verifiable requests within 45 days.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Users

Our Site is operated from the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Site, you consent to such transfer and processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Strucsteel Factory LLC
840 Mill St
Orangeburg, SC 29115

Phone: (843) 291-9005
Email: info@strucsteelfactory.com