Terms & Conditions

1. Acceptance of Terms

By accessing or using the website www.strucsteelfactory.com (the "Site") operated by Strucsteel Factory LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Site or purchase our products. These Terms apply to all visitors, users, customers, and others who access or use the Site.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Site and services. By using the Site, you represent and warrant that all information you provide is accurate, current, and complete. We reserve the right to refuse service to anyone at our sole discretion.

3. Products and Services

Strucsteel Factory manufactures and sells light gauge metal studs, tracks, hat channels, bridging, clips, screws, and related steel framing products. We also offer pre-fabricated kits, engineering services, and custom cutting to length. All products are manufactured at our facility in Orangeburg, South Carolina.

• Product specifications, images, and descriptions on the Site are for informational purposes and may vary slightly from actual products.
• We reserve the right to modify, discontinue, or limit product availability without prior notice.
• Custom orders and cut-to-length products are non-returnable.

4. Quotes and Pricing

• Quote Validity: All quotes are valid for seven (7) calendar days from the date of issuance unless otherwise stated in writing.
• Pricing: Prices are subject to change without notice due to fluctuations in raw material costs (steel coil pricing). The price at the time of order confirmation shall apply.
• Minimum Orders: Minimum order quantities may apply for certain products. Contact us for details.
• Taxes: Prices do not include applicable sales tax unless otherwise stated. Customers are responsible for providing valid tax-exempt certificates where applicable.
• Promotional Offers: Discount codes and promotional offers are subject to specific terms, may have expiration dates, and cannot be combined unless explicitly stated.

5. Orders and Payment

A. Order Acceptance

Submission of an order or quote request does not constitute acceptance. All orders are subject to our acceptance and confirmation. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

B. Payment Terms

• All orders require full payment upfront before production starts.
• Exception: customers with approved written credit terms must pay 50% upfront for custom-length orders before production starts. The remaining balance is due under their approved written credit terms.
• Strucsteel Factory reserves the right to interpret and clarify these payment terms, subject to applicable law and written agreements.
• We accept payment via credit card, ACH transfer, wire transfer, and check (for approved accounts).
• Late payments are subject to a finance charge of 1.5% per month (18% per annum) on the outstanding balance.

C. Credit Application

Customers seeking credit terms must complete our credit application. Approval is at our sole discretion and may require trade references and financial documentation. Credit limits and terms may be modified or revoked at any time.

6. Shipping and Delivery

• Lead Times: Standard production lead time is 3–5 business days from order confirmation. Custom orders may require additional time.
• Shipping: We ship nationwide via flatbed truck, LTL freight, or customer pickup. Shipping costs are calculated based on weight, dimensions, and destination.
• FOB Point: All shipments are FOB Origin (Orangeburg, SC). Title and risk of loss transfer to the buyer upon delivery to the carrier.
• Delivery Inspection: Buyer must inspect all shipments upon delivery and note any damage or shortages on the bill of lading. Claims for shipping damage must be filed within 48 hours of delivery.
• Delays: We are not liable for delays caused by carrier issues, weather, acts of God, or circumstances beyond our reasonable control.

7. Returns and Refunds

• Standard Products: Unused, undamaged standard products may be returned within 14 days of delivery with prior written authorization (RMA). A restocking fee of 20% applies.
• Custom/Cut-to-Length Products: Custom orders, cut-to-length products, and special-order items are non-returnable and non-refundable.
• Defective Products: If products are defective due to manufacturing error, we will replace them at no charge. Claims must be submitted within 30 days of delivery with photographic evidence.
• Return Shipping: Buyer is responsible for return shipping costs unless the return is due to our error.

8. Product Warranty

Strucsteel Factory warrants that all products will conform to specified dimensions, gauge, and material specifications at the time of delivery. This warranty does not cover damage resulting from improper storage, handling, installation, or exposure to corrosive environments beyond normal conditions. Our liability under this warranty is limited to replacement of defective products or refund of the purchase price, at our sole discretion.

DISCLAIMER: EXCEPT AS EXPRESSLY STATED HEREIN, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRUCSTEEL FACTORY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM.

10. Intellectual Property

All content on the Site, including text, graphics, logos, images, product designs, and software, is the property of Strucsteel Factory LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

11. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

12. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to any portion of the Site or its systems.
• Interfere with or disrupt the Site's operation or servers.
• Submit false, misleading, or fraudulent information.
• Use automated tools (bots, scrapers) to access the Site without our written permission.
• Resell our products as your own manufactured goods without written authorization.

13. Indemnification

You agree to indemnify, defend, and hold harmless Strucsteel Factory LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, violation of these Terms, or infringement of any third-party rights.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, raw material shortages, or utility failures.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in Charleston County, South Carolina, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any order confirmations or written agreements, constitute the entire agreement between you and Strucsteel Factory regarding your use of the Site and purchase of products.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. Contact Information

For questions about these Terms and Conditions, please contact us:

Strucsteel Factory LLC
840 Mill St
Orangeburg, SC 29115

Phone: (843) 291-9005
Email: info@strucsteelfactory.com